Refund Policy

1. Introduction

This Refund Policy outlines the terms and conditions for refunds and cancellations related to purchases made through the Handoffly service ("Service"), operated by:

2. Merchant of Record

All purchases, payments, and billing for paid subscriptions are processed by LemonSqueezy (operated by Lemon Squeezy LLC), which acts as the Merchant of Record. LemonSqueezy is responsible for payment processing, billing, and refund administration. This Refund Policy supplements LemonSqueezy's Terms of Service and refund policies.

3. EU Right of Withdrawal (14-Day Cooling-Off Period)

If you are a consumer located in the European Union (EU), you have the right to withdraw from your purchase within 14 calendar days of the date of purchase, without giving any reason, in accordance with EU consumer protection law (Directive 2011/83/EU).

However, please note that if you begin using the Service during the 14-day withdrawal period, you acknowledge that you are requesting immediate performance of the service. In such cases, you may still withdraw, but you may be liable for a pro-rated amount corresponding to the service provided up to the point of withdrawal.

How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, please contact us at [DOPLNIŤ email] or contact LemonSqueezy support with a clear statement expressing your intention to withdraw. You may use the withdrawal form template provided by LemonSqueezy, or simply send us an email with your purchase details.

If you notify us of your withdrawal within the 14-day period, we will process your refund as soon as possible, and in any event within 14 days of receiving your withdrawal notice. The refund will be issued using the same payment method you used for the original purchase, unless you have expressly agreed otherwise.

4. Refund Eligibility and Conditions

Outside the 14-day EU right of withdrawal, refunds are handled on a case-by-case basis and are generally subject to the following conditions:

4.1 Service Issues

If you experience a technical issue or service disruption that prevents you from using the Service as intended, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a pro-rated refund for the unused portion of your subscription period.

4.2 Duplicate Payments

If you are charged more than once for the same subscription period due to a billing error, we will refund the duplicate charge in full.

4.3 Non-Refundable Circumstances

Refunds are generally not available in the following circumstances:

• You change your mind about the Service after the 14-day withdrawal period has expired;
• You fail to cancel your subscription before the next renewal date and a new billing cycle begins;
• You violate our Terms of Service, resulting in suspension or termination of your account;
• You have used a significant portion of your subscription period (e.g., more than 80% of a monthly billing cycle).

5. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting LemonSqueezy support. When you cancel your subscription:

• The cancellation will take effect at the end of your current billing period (monthly or annual);
• You will continue to have access to the Service until the end of the paid billing period;
• No refunds will be issued for the remainder of the current billing period, except as outlined in this Refund Policy or required by law.

After cancellation, your subscription will not renew, and you will not be charged for subsequent billing periods.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact us: Email us at [DOPLNIŤ email] with your purchase details (including your email address, purchase date, and the reason for your refund request);
2. Provide LemonSqueezy receipt: Include a copy of your purchase receipt or invoice from LemonSqueezy, if available;
3. Wait for a response: We will review your request and respond within 5 business days. If your refund is approved, we will coordinate with LemonSqueezy to process the refund.

Alternatively, you may contact LemonSqueezy support directly at lemonsqueezy.com/help to request a refund.

7. Refund Processing Time

Once a refund is approved, it will be processed by LemonSqueezy. Refunds are typically issued within 5-10 business days of approval. The refund will be credited to the original payment method used for the purchase.

Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

8. Pro-Rated Refunds

In certain circumstances (e.g., service issues, account termination initiated by us), we may offer a pro-rated refund for the unused portion of your subscription. Pro-rated refunds are calculated based on the number of days remaining in your billing period.

Pro-rated refunds are granted at our sole discretion and are not guaranteed. Each request is evaluated on a case-by-case basis.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our practices, legal requirements, or service features. We will notify you of material changes by posting the updated Refund Policy on this page with a revised "Last updated" date.

Your continued use of the Service after any changes to this Refund Policy constitutes your acceptance of the revised policy.

10. Contact

If you have any questions about this Refund Policy or wish to request a refund, please contact us at:

[DOPLNIŤ email]

You may also reach us by mail at:
Mudroch.FE s. r. o.
Bebravská 1
821 07 Bratislava – Vrakuňa
Slovensko